Unified CX Operations:
One System for AI, People, and Operations
InflectionCX runs your AI contact center, human CX teams, QA, WFM, and compliance as one unified operation. We deliver the architecture, people, and intelligence so you can reduce cost, tighten risk, and accelerate performance.
The InflectionCX Difference: Unified Operations, Unified Intelligence
Most CX programs are split across platforms, BPOs, QA tools, and analytics vendors. InflectionCX replaces that fragmentation with a single operating model where AI, people, and intelligence all work from the same scenarios, data, and rules.
Full visibility into CX scenarios and risk
Shared data and metrics for every team
Real time decisions for agents and automation
Enterprise reinvention
AI That Powers the Future of Enterprise CX
InflectionCX applies AI inside live operations, not as a side project. Prism structures every interaction, Atlas detects scenarios and risk states, and Encore makes routing, QA, and workflow decisions. The result is an AI contact center that actually moves SLAs, cost per contact, and compliance exposure.
Products used:
$3.30
Reduction in cost per resolved interaction
+98%
Increase in interactions monitored for quality and compliance
Built for Growth
Optimize Every Customer Interaction
Unified CX connects forecasting, staffing, quality, compliance, and customer intelligence into one system. Supervisors, analysts, and executives work from the same data and decision model so improvements in one area do not create problems somewhere else.
Operations
Workforce Management
Plan, forecast, and staff against a unified view of demand. Use AI to adjust in near real time so queues, skills, and shifts match actual customer behavior.
Performance
Agent Quality and Coaching
Score every interaction against consistent standards. Feed targeted coaching to agents and supervisors so performance improvement is continuous, not tied to small QA samples.
Risk & Comliance
Continuous Compliance Assurance
Monitor all interactions for required disclosures, policies, and risk signals. Replace manual sampling with automated alerts and reports that your compliance team can audit.
Prism
Customer and Scenario Intelligence
Capture, structure, and analyze conversations across channels. See which scenarios drive cost, churn, and satisfaction so product, CX, and operations can act from the same insight base.
Designed for Builders
Extend, Integrate, and Govern With a Unified CX Platform
InflectionCX exposes Prism, Atlas, and Encore through secure APIs and integrations so your teams can connect existing CCaaS, CRM, WFM, and data platforms into one operational architecture. IT keeps control of data and security while operations gain a more coherent system.
Use Prism With Your Stack
Ingest and normalize interactions into a consistent schema that can feed your data warehouse, BI tools, and reporting layer.
Orchestrate With Encore
Drive routing, workflows, QA scoring, and coaching logic from a central decision engine instead of scattered rules in multiple tools.
Connect Existing CX Tools
Integrate leading CCaaS platforms, CRMs, ticketing, and WFM systems so Unified CX sits on top of what you already run, not beside it.
Extend Atlas Intelligence
Apply scenario and risk detection to new use cases and channels while keeping governance, logging, and audit trails in a single place.
Launch with Ease
Move From Fragmented CX To Unified Operations
You do not need to rebuild your contact center from scratch. InflectionCX starts from your current platforms and vendors, then introduces Unified CX in phases so risk is controlled and results are measurable at each step.
Start From Your Existing Stack
Connect your current CCaaS, CRM, and WFM systems to the intelligence layer so you see value before you make any structural changes.
Operator Led Implementation
Work with teams who have run large scale CX operations themselves. We design deployments around SLAs, regulatory requirements, and real staffing constraints.
Iterative Rollouts With Clear Metrics
Launch Unified CX in controlled pilots, validate cost and quality impact, then scale with agreed thresholds and governance in place.
Ready to get started?
Deploy AI-powered CX solutions instantly or connect with our team to tailor an enterprise-grade implementation.
