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Zoom Contact Center: In-Depth Guide to Latest Features for CX Leaders
Zoom Contact Center is Zoom’s omnichannel cloud contact center platform, launched in 2022, now rapidly evolving into a comprehensive customer experience suite. It extends Zoom’s communication platform into the realm of customer support, enabling businesses to engage customers over voice calls, video calls, live chat, SMS, and social messaging from one unified interface.
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Talkdesk Shifts Focus from Support to Sales with Commerce Orchestration
Talkdesk is betting its AI agents can handle transactions, not just tickets. That bet comes with governance questions most buyers haven't mapped.
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Five9 Rushes to Wrap Google's New Gemini Enterprise Agentic Stack
The CCaaS vendor moves fast to productize Google's NRF announcement, but the feature overlap between Five9's existing AI and Google's new Agent Studio creates architectural questions buyers need to resolve.
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Zoom Contact Center: In-Depth Guide to Latest Features for CX Leaders
Zoom Contact Center is Zoom’s omnichannel cloud contact center platform, launched in 2022, now rapidly evolving into a comprehensive customer experience suite. It extends Zoom’s communication platform into the realm of customer support, enabling businesses to engage customers over voice calls, video calls, live chat, SMS, and social messaging from one unified interface.
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Talkdesk Shifts Focus from Support to Sales with Commerce Orchestration
Talkdesk is betting its AI agents can handle transactions, not just tickets. That bet comes with governance questions most buyers haven't mapped.
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5
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Five9 Rushes to Wrap Google's New Gemini Enterprise Agentic Stack
The CCaaS vendor moves fast to productize Google's NRF announcement, but the feature overlap between Five9's existing AI and Google's new Agent Studio creates architectural questions buyers need to resolve.
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5
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Zoom Contact Center: In-Depth Guide to Latest Features for CX Leaders
Zoom Contact Center is Zoom’s omnichannel cloud contact center platform, launched in 2022, now rapidly evolving into a comprehensive customer experience suite. It extends Zoom’s communication platform into the realm of customer support, enabling businesses to engage customers over voice calls, video calls, live chat, SMS, and social messaging from one unified interface.
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By Stage
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© 2025 InflectionCX, Inc.
