You're Being Asked About AI. You Need an Answer.
Leadership wants a plan. Vendors want a meeting. You need to know what's actually possible for your operation before you commit to anything.
Discovery gives you that answer.
Sound Familiar?
Everyone Has a Pitch. No One Has Your Data.
Vendors show you demos built on perfect scenarios. Analysts publish benchmarks from other industries. Consultants bill hours to learn your business.
None of them can tell you which of your interactions can be automated, which ones need human judgment, and which ones will break if you touch them.
Discovery can.
What Discovery Is
Your Operation. Your Data. Your Roadmap.
We analyze your actual interactions—voice, chat, email, tickets—and show you exactly where AI delivers value and where it doesn't.
You get a prioritized roadmap with volume, complexity, and ROI for each opportunity. Built in weeks. Priced upfront. No platform to sell you.
We spent six months talking to vendors before InflectionCX. In three weeks, Discovery showed us exactly where to focus and what to skip. We finally had something concrete to take to leadership
Kelly Hofmann
VP Plan Operations | Health Care Plan
“
Engagement
Start with Clarity
Most AI projects fail because they start with a vendor pitch instead of an honest assessment. Discovery gives you the truth about your operation before you commit to anything. Share what you can. We'll show you what's possible.
Your Terms
Full data access, sample files, or a series of working sessions. You choose how deep we go based on what you're ready to share.
Answers in Weeks
A focused engagement that delivers a roadmap in 2-4 weeks. Scoped and priced upfront.
The Whole Picture
Automation candidates. Assist opportunities. Compliance gaps. ROI projections. Sequencing recommendations. Everything you need to make the case and start the work.
The Deliverable
Built for Your Leadership Team
Discovery produces a document your team can act on and your leadership can approve. Clear findings, prioritized recommendations, and the supporting analysis to back it up.
Unified AI approach
Power any AI-Driven Strategy
From enhancing your customer experience to building custom AI applications, Prism adapts to your business's needs. Our flexible, developer-friendly API and AI-powered transcription allow you to focus on strategy and growth, while Prism handles the complexity of data generation and analysis.
Streamline Operations with AI
For large enterprises, Prism integrates seamlessly into your CCaaS platforms or custom CRMs. Our API ensures scalability across teams and locations, while AI-powered processes automate compliance, agent evaluation, and customer feedback. Prism powers enterprise-grade solutions with flexibility and reliability.
Build and Scale AI Applications
For startups, Prism provides the building blocks you need to create AI-driven products and applications. With flexible pricing and easy-to-use APIs, it’s never been easier to build your own transcription-powered solutions. Whether you’re developing a cutting-edge AI tool or optimizing customer service, Prism helps you focus on growth while handling the technical complexity of transcription and data generation.
Value Creation
Transform Conversations into Insights that Drive Value
Automate every part of the transcription and analysis process – from data ingestion to processing and publishing to any application.
Eliminate Information Loss
Don’t let missed calls or fragmented systems cause you to lose valuable customer data. Prism captures every conversation, past and present, transcribes it, and turns it into actionable insights. Whether it’s live transcription or processing decades-old archives, we help you unlock hidden opportunities and streamline your operations.
Compatible with existing systems
Effortless Integration with Your Existing Workflows
Prism integrates seamlessly into your current workflows, even in environments with diverse call center technologies. Whether your business relies on NICE, Twilio, Amazon Connect, or other platforms, Prism ensures that no data is left behind. You’ll start seeing value instantly, with no costly overhauls or disruptions.
Prism's ability to harmonize across systems means you'll have access to your full history of call recordings and real-time insights, all in one place—empowering your teams to work smarter, not harder.
Optimizing Your Call Center Data
Prism integrates directly with your existing CCaaS platforms, meaning you can deploy quickly and scale effortlessly.
What's included
Unmatched Flexibility with
Integrated AI and Insights Generation
Prism doesn’t just transcribe conversations—it unlocks the potential of your voice data with integrated AI-driven insights, powered by Velocity. From real-time sentiment analysis to keyword extraction and deep business intelligence, Prism enables you to turn every conversation into valuable insights.
Key Features
Core Benefits
Industry-Specific Use Cases
Advanced AI Capabilities
AI-powered transcription
Speaker Diarization
Smart Formatting
Real-time sentiment analysis
Historical and live call transcription
Deep Search capabilities
Automatic language detection
Embeddings for context-based queries
API access for custom workflows
Unlock hidden insights from voice data
Improve agent performance with real-time feedback
Ensure compliance with automated monitoring
Simplify quality assurance with AI-driven call summaries
Save time with automated transcription and metadata generation
Integrate seamlessly with existing CCaaS platforms
Reduce operational complexity by centralizing data
Call Centers: Boost agent performance with AI feedback and call summaries
Healthcare: Ensure HIPAA compliance with secure call transcription and storage
Finance: Improve customer support while adhering to strict compliance guidelines
Retail: Enhance customer satisfaction by analyzing sentiment and feedback trends
Legal: Transcribe and search for key phrases in client conversations for better case management
Embeddings for AI-Driven Search: Run advanced queries with context-aware search
Custom AI Models: Tailor AI models to your unique needs via our Velocity integration
Automated Compliance Monitoring: Ensure industry regulation adherence in real time
Call Summaries: Instantly generate summaries for faster review and decision-making
RAG Pipelines: Retrieve, augment, and generate insights for optimized workflows
Scalable API Access: Build custom solutions and integrate seamlessly with existing applications
Build vs Buy
Building a Transcription and AI Platform is Costly and Complex—Prism Makes It Simple
Developing a custom transcription and AI solution requires extensive investment, ongoing maintenance, and constant updates to adapt to evolving customer needs, compliance requirements, and technology changes. Instead of pouring resources into building from scratch, choose Prism and tap into a platform that's already optimized for performance, scalability, and compliance.
By choosing Prism, you leverage cutting-edge transcription and AI capabilities—seamlessly integrated with the most popular CCaaS platforms. We handle the infrastructure, innovation, and compliance standards, freeing you from the technical overhead and allowing you to focus on what truly matters: driving your business forward.
Let’s Unlock the Power of Your Conversations
Automate, analyze, and drive value from every interaction with Prism's AI-powered transcription and insights.
